(Online Delivery) CompTIA A+ (Exams 220-1101 and 220-1102)

Description

Course Overview

CompTIA A+ Certification Prep (Exam 220-1201 & 220-1202) course equips participants with essential skills to install, configure, and maintain computer systems, mobile devices, and software. It covers troubleshooting, cybersecurity, and customer support, along with an understanding of cloud technologies, virtualization, and multi-OS environments in corporate settings.

Course Objectives

  • Install, configure, and maintain computer equipment, mobile devices, and software for end users
  • Service components based on customer requirements
  • Understand networking basics and apply basic cybersecurity methods to mitigate threats
  • Properly and safely diagnose, resolve, and document common hardware and software issues
  • Apply troubleshooting skills and provide customer support using appropriate communication skills
  • Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments

Who Should Attend?

This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician - as well as for those employed in an IT Support or PC Support role within their organization. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 1 220-1101 Certification Exam and the CompTIA A+ Core 2 220-1102 Certification Exam.

Agenda

Lesson 1: What Does an IT Specialist Do

  • The Hero of Problem Solving
  • The Troubleshooting Methodology
  • Additional Resources
  • Module Quiz

Lesson 2: Installing Motherboards and Connectors

  • Cables and Connectors
  • Motherboards
  • Legacy Cables
  • Additional Resources
  • Module Quiz

Lesson 3: Installing System Devices

  • Power Supplies and Cooling
  • Storage Devices
  • System Memory
  • CPUs
  • Challenge Lab: Troubleshoot Memory
  • Additional Resources
  • Module Quiz

Lesson 4: Troubleshooting PC Hardware

  • BIOS and UEFI
  • Power and Disk Issues
  • System and Display Issues
  • Lab: Troubleshoot GPU
  • Additional Resources
  • Module Quiz
  • Checkpoint Review

Lesson 5: Comparing Local Networking Hardware

  • Network Types
  • Networking Hardware
  • Lab: Connect Patch Panel Cables
  • Network Cable Types
  • Wireless Networking Types
  • Additional Resources
  • Module Quiz

Lesson 6: Configuring Network Addressing and Internet Connections

  • Internet Connection Types
  • TCP/IP Concepts
  • Network Communications
  • Network Configuration Concepts
  • Challenge Lab: Install a SOHO Network
  • Additional Resources
  • Module Quiz

Lesson 7: Supporting Network Services

  • Networked Host Services
  • Internet and Embedded Appliances
  • Troubleshoot Networks
  • Additional Resources
  • Module Quiz
  • Checkpoint Review

Lesson 8: Summarizing Virtualization and Cloud Concepts

  • Client-Side Virtualization
  • Cloud Concepts
  • Additional Resources
  • Module Quiz

Lesson 9: Supporting Mobile Devices

  • Mobile Devices and Peripherals
  • Mobile Apps and Data
  • Laptop Hardware
  • Troubleshoot Mobile Devices
  • Challenge Lab: Mobile Hardware Support
  • Additional Resources
  • Module Quiz

Lesson 10: Supporting Print Devices

  • Printers and Multifunction Devices
  • Print Device Maintenance
  • Troubleshoot Print Devices
  • Additional Resources
  • Module Quiz
  • Checkpoint Review

Lesson 11: Managing Support Procedures

  • Documentation
  • Professional Communication
  • Types of Operating Systems
  • Additional Resources
  • Module Quiz

Lesson 12: Configuring Windows

  • Windows User Settings
  • Windows System Settings
  • Install and Configure Applications
  • Cloud-Based Applications
  • Additional Resources
  • Module Quiz

Lesson 13: Managing Windows

  • Use Management Consoles
  • Command-Line Tools
  • Windows Networking
  • Additional Resources
  • Module Quiz

Lesson 14: Supporting Windows

  • Troubleshoot Windows Networking
  • Remote Access Technologies
  • Performance and Troubleshooting Tools
  • Troubleshoot Windows OS Problems
  • Additional Resources
  • Module Quiz

Lesson 15: Securing Windows

  • Logical Security Concepts
  • Windows Security Settings
  • Windows Shares
  • Additional Resources
  • Module Quiz

Lesson 16: Installing Operating Systems

  • Windows Editions
  • OS Installations and Upgrades
  • Additional Resources
  • Module Quiz

Lesson 17: Supporting Other OS

  • Linux Features
  • Package and Network Management
  • macOS Features
  • Additional Resources
  • Module Quiz
  • Checkpoint Review

Lesson 18: Configuring SOHO Network Security

  • Attacks, Threats, and Vulnerabilities
  • Wireless Security Protocols
  • SOHO Router Security
  • Additional Security Measures
  • Additional Resources
  • Module Quiz

Lesson 19: Managing Security Settings

  • Account Security
  • Workstation Security
  • Browser Security
  • Troubleshoot Workstation Security
  • Additional Resources
  • Module Quiz

Lesson 20: Supporting Mobile Software

  • Mobile OS Security
  • Troubleshoot Mobile OS and App Software
  • Troubleshoot Mobile OS and App Security
  • Additional Resources
  • Module Quiz
  • Checkpoint Review

Lesson 21: Using Data Security

  • Data Backup and Recovery
  • Data Handling Best Practices
  • Artificial Intelligence
  • Additional Resources
  • Module Quiz

Lesson 22: Implementing Operational Procedures

  • Change and Inventory Management
  • Common Safety and Environmental Procedures
  • Scripting Basics
  • Additional Resources
  • Module Quiz
  • Checkpoint Review

More Information

For more information on Logical Operations' CompTIA training classes, please visit https://logicaloperationstraining.com/comptia-training-in-new-york/.

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