ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam
Description
This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. The associated certification exam voucher is included with this course. As an ITIL® Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery.
Lesson 1: Understand the Key Concepts of Direct, Plan & Improve
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Overview of the key ITIL 4 terminology
Lesson 2: Scope of what is to be directed and or planned
- Know how to cascade goals and requirements
- Know how to define effective policies, controls and guidelines
- Know how to place decision-making authority at the correct level
Lesson 3: Governance, Risk and Control (GRC) in DPI
- Understand the role of risk and risk management in DPI
- Understand how governance impacts DPI
- Know how to ensure that controls are sufficient, but not excessive
Lesson 4: Continual Improvement for all types of improvement
- Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
- Know how to identify assessment objectives, outputs, requirements and criteria
- Know how to select an appropriate assessment method for a particular situation
- Know how to define and prioritize desired outcomes of an improvement (the 'continual improvement' practice)
Lesson 5: Communication and Organizational Change Management (OCM)
- Understand the nature, scope and potential benefits of organizational change management
- Identify and manage different types of stakeholders
- Effectively communicate with and influence others
- Establish effective feedback channels
- Know how to establish effective interfaces across the value chain
Lesson 6: Measurement and reporting
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Know how to define indicators and metrics to support objectives
Lesson 7: How to direct, plan and improve value streams and practices
- Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
- Addressing the 4 dimensions
- Applying the guiding principles
- Value stream mapping
- Optimization of workflow
- Elimination of waste
- Ensuring & utilizing feedback