Deploying and Improving your Change Management Process

Most organizations have invested in implementing change management in their organizations and have invested in tools and training to improve the performance of their teams. Yet, for many organizations, there is a stubborn lack of progress. High turnover, process/tool alignment, and governance issues prevent you from getting the results you intended.

This workshop will help you and your teams to overcome these challenges and get your Change Management process back on track. This program is an in-depth, practical workshop to help you

-       Assess your current capabilities

-       Identify gaps in your processes, tools, and governance

-       Set specific and achieveable goals for driving improvements to your process

-       Establish appropriate policies, procedures, and work instructions for your teams

-       Align your processes with your tooling configurations

-       Focus on key metrics to drive intended performance

-       Improve your knowledge management

-       Improve your change success rate and reduce the number of incidents

-       Improve quality and availability of services

Key areas of focus in the course include

-       Defining process objectives

-       Establishing Policy and Governance

-       Process Workflow Improvements

• Using Categorizations to drive improvements and investments
• Using Priority to allocate resources
• Building Process alignment with Configuration Management, Release and Deployment, and Service Validation and Testing
• Establishing CABs and ensuring effective impact assessments
• Defining Standard Changes and Change Models to speed changes through

-       Defining and aligning Roles and Responsibilities

-       Defining key metrics

-       Understanding how to leverage your service management tools more effectively to support your process implementation

-       Getting buy-in from senior management to support your IT Service Management activities