ITIL 4 Foundation (Exam Included)
Our ITIL classes give you EVERYTHING you need to pass the exam. In addition to the exam voucher, we provide practice tests - sample papers - Logical Operations course curriculum - Peoplecert exam review curriculum/AXELOS ITIL Foundation Guidance e-book.
Description
Overview:
ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Why Logical Operations for ITIL?
Logical Operations provided a highly professional curriculum solution (far more than the PowerPoint the average training providers give students as part of this class). This curriculum solution helps to guarantee students looking to become ITIL certified will easily pass their exam. The Logical Operations curriculum solution includes:
- Physical, 150 page textbook for those taking class in-person
- Digital PDF of the textbook for all students (whether taking class in-person or virtual through Zoom)
- Official sample papers, ITIL 4 Foundation glossary and appendix, official candidate syllabus
- "4-star" icons signaling differences between ITIL 3 and ITIL 4
- Editable slide-decks
- Quick reference cards (digital)
- Checklists and Spotlight support videos (all digital)
- White-papers to show real world examples of ITIL in practice
- Mastery builder test questions
Logical Operations, as a PeopleCert authorized training provider, also provides the complete/authorized ITIL 4 Foundations curriculum solution from PeopleCert as part of the class. This includes:
- PeopleCert Official Training Material eBook
- PeopleCert Core Guidance/Learning Resource Kit, which consists of additional guides and supporting materials for exam readiness.
Students who are looking for ITIL certification will have everything they need to achieve certification, guaranteed - and will have the comprehensive solution of PeopleCert authorized and recommended materials available to them as part of this training class.
Course Objectives:
In this course, you will identify, describe, and analyze all components of the ITIL 4 IT service management approach.
You will:
- Define ITIL and its key concepts.
- Identify the components of the ITIL framework.
- Analyze the ITIL guiding principles.
- Identify the components and functions of the ITIL Service Value System (SVS).
- Analyze the key ITIL management practices.
- Define the general, service, and technical management practices of ITIL.
Target Student:
This course is designed for anyone who would like a foundational understanding of IT service management, its key principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.
This course is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for the ITIL 4 Foundation exam.
Lesson 1: ITIL 4 Overview
Topic A: Introduction to ITIL
Topic B: Key Concepts of ITIL
Lesson 2: The ITIL Framework
Topic A: The Four Dimensions of Service Management
Topic B: The ITIL Service Value System
Lesson 3: The ITIL Guiding Principles
Topic A: Focus on Value
Topic B: Start Where You Are
Topic C: Progress Iteratively with Feedback
Topic D: Collaborate and Promote Visibility
Topic E: Think and Work Holistically
Topic F: Keep It Simple and Practical
Topic G: Optimize and Automate
Lesson 4: The ITIL Service Value System
Topic A: Governance
Topic B: The Service Value Chain
Topic C: Continual Improvement
Lesson 5: Key ITIL Practices
Topic A: Continual Improvement
Topic B: Service Level Management
Topic C: Change Control
Topic D: Incident Management
Topic E: Service Request Management
Topic F: Service Desk
Topic G: Problem Management
Lesson 6: Other ITIL Practices
Topic A: General Management Practices
Topic B: Service Management Practices
Topic C: Technical Management Practices