Deploying and Improving your Release and Deployment Management Process
An Implementation Workshop for Making ITIL Work™
Description
Most organizations have invested in implementing release and deployment management in their organizations (even as a subset of change) and have invested in tools and training to improve the performance of their teams. Yet, for many organizations, there is a stubborn lack of progress. High turnover, process/tool alignment, and governance issues prevent you from getting the results you intended.
This workshop will help you and your teams to overcome these challenges and get your Release and Deployment Management process back on track. This program is an in-depth, practical workshop to help you:
- Assess your current capabilities
- Identify gaps in your processes, tools, and governance
- Set specific and achieveable goals for driving improvements to your process
- Establish appropriate policies, procedures, and work instructions for your teams
- Align your processes with your tooling configurations
- Focus on key metrics to drive intended performance
- Improve your knowledge management
- Improve your release success rate and reduce the number of incidents
- Improve quality and availability of services
Key areas of focus in the course include:
- Defining process objectives
- Establishing Policy and Governance
- Process Workflow Improvements
- Defining your Release Management Plans and Policies
- Building Release Packages and assessing potential conflicts
- Building Process alignment with Change Management, Configuration Management, and Service Validation and Testing
- Driving logistics and readiness for Pre-Deployment
- Ensuring that Early Life Support is finite
- Defining and aligning Roles and Responsibilities
- Defining key metrics
- Understanding how to leverage your service management tools more effectively to support your process implementation
- Getting buy-in from senior management to support your IT Service Management activities