(Online Delivery) Email Etiquette
Description
Overview
In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.
Class Outline
Lesson 1: E-mail basics
- E-mail characteristics
- Writing online versus on paper
- Understanding the advantages and disadvantages of e-mail
- Understanding the cultural significance of e-mail
- E-mail programs
- Using an e-mail program to send e-mail
- When to use e-mail
- Communicating by e-mail
- Understanding when to avoid using e-mail
- Writing an e-mail message
- Using the MAIL acronym
Lesson 2: E-mail policies
- Company policies
- Avoiding improper e-mail messages
- Ensuring employee compliance to e-mail policies
- Copyright laws, viruses, and liability
- Avoiding copyright infringement
- Avoiding viruses
- Identifying e-mail liability
Lesson 3: E-mail features and security
- Features of an e-mail program
- Using attachments
- Using priority labels and signature files
- Features of an e-mail program
- Using attachments
- Using priority labels and signature files
- Discussing e-mail program options
- Securing e-mail
- Using encryption and digital signatures
- Using passwords
Lesson 4: E-mail messages
- Message headers
- Using headers
- E-mail message body
- Including proper greeting
- Structuring an e-mail message
- Closing an e-mail message
Lesson 5: E-mail effectiveness
- E-mail recipients
- Considering the factors that determine e-mail writing
- Anticipating recipient reaction
- Message management
- Managing your e-mail effectively
Lesson 6: Netiquette guidelines
- Netiquette style
- Using proper tone
- Following formatting guidelines
- Emoticons and abbreviations
- Using emoticons and electronic abbreviations
Lesson 7: Composing online correspondence
- Online communication
- Achieving the objective of the message
- Language and punctuation
- Improving online writing style
- Using punctuation correctly
- Efficient writing habits
- Constructing sentences
- Constructing paragraphs
- Editing e-mail messages