(Online Delivery) Effective Interpersonal Communication for Business Professionals
Description
In this course, you will use a variety of methods to communicate effectively with people in many different roles in an organization.
You will:
- Interact productively with others in the workplace on a day-to-day basis.
- Build positive relationships with diverse individuals.
- Consider organizational communication systems.
- Communicate with peers.
- Communicate with supervisors.
- Communicate with external people.
- Communicate during conflict and change.
Lesson 1: Interacting with Others
Topic A: Understand the Communication Process
Topic B: Apply Core Communication Skills
Topic C: Observe Nonverbal Communication
Lesson 2: Building Positive Relationships
Topic A: Create Connection
Topic B: Adapt Appropriately to Different Communication Styles
Topic C: Accommodate Diversity
Lesson 3: Considering Organizational Communication Systems
Topic A: Analyze Organizational Culture
Topic B: Ensure Communication Flows Effectively
Lesson 4: Communicating with Peers
Topic A: Interact Effectively with Peers
Topic B: Work Productively in a Group
Topic C: Engage in Productive Meetings
Topic D: Lead a Team
Lesson 5: Communicating with Supervisors
Topic A: Communicate with Different Supervisor Styles
Topic B: Discuss Important Topics with Your Supervisor
Lesson 6: Communicating with External People
Topic A: Interact Effectively with Customers
Topic B: Work Productively with Vendors
Lesson 7: Communicating During Conflict and Change
Topic A: Communicate Through Conflict
Topic B: Communicate Through Change