(Online Delivery) The Emotionally Intelligent Leader: Strategies for Leading with Impact

The Emotionally Intelligent Leader: Strategies for Leading with Impact

Description

This course is designed to enhance leadership capabilities, emotional awareness, and interpersonal effectiveness for managers and supervisors. Through a blend of interactive learning methods, including discussions, real-world case scenarios, self-assessments, and practical exercises, students will explore the five core components of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills. They will learn to apply EI strategies in their unique work context, improving communication, decision-making, stress management, conflict resolution, and team collaboration. The course will provide actionable tools and frameworks supported by resources to support managers and supervisors in managing high-pressure situations and fostering a positive work environment.

Audience:

This course is designed for managers and leaders of all levels to enhance their effectiveness in their job roles.

Learning Objectives:

On course completion, participants will be able to:

  • Understand the core components of Emotional Intelligence and their relevance to the code enforcement work environment.
  • Apply EI principles to improve communication, leadership, and decision-making skills.
  • Build emotional resilience and manage stress effectively in challenging situations.
  • Resolve conflict constructively and lead teams with empathy and trust.
  • Personalize and utilize EI tools and strategies in day-to-day operations and supervisory tasks.

Class Outline:

Lesson 1: Define emotional intelligence and its five components

  • What is Emotional Intelligence (EI)?
  • The Five Components of EI

Lesson 2. Identify their emotional triggers Introduction

  • How to identify emotional triggers
  • Stress Management Techniques

Lesson 3. Apply EI skills

  • Self-awareness
  • Empathy
  • Self- regulation

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