(Online Delivery) The Emotionally Intelligent Leader: Strategies for Leading with Impact
The Emotionally Intelligent Leader: Strategies for Leading with Impact
Description
This course is designed to enhance leadership capabilities, emotional awareness, and interpersonal effectiveness for managers and supervisors. Through a blend of interactive learning methods, including discussions, real-world case scenarios, self-assessments, and practical exercises, students will explore the five core components of emotional intelligence: self-awareness, self-regulation, motivation, empathy, and social skills. They will learn to apply EI strategies in their unique work context, improving communication, decision-making, stress management, conflict resolution, and team collaboration. The course will provide actionable tools and frameworks supported by resources to support managers and supervisors in managing high-pressure situations and fostering a positive work environment.
Audience:
This course is designed for managers and leaders of all levels to enhance their effectiveness in their job roles.
Learning Objectives:
On course completion, participants will be able to:
- Understand the core components of Emotional Intelligence and their relevance to the code enforcement work environment.
- Apply EI principles to improve communication, leadership, and decision-making skills.
- Build emotional resilience and manage stress effectively in challenging situations.
- Resolve conflict constructively and lead teams with empathy and trust.
- Personalize and utilize EI tools and strategies in day-to-day operations and supervisory tasks.
Class Outline:
Lesson 1: Define emotional intelligence and its five components
- What is Emotional Intelligence (EI)?
- The Five Components of EI
Lesson 2. Identify their emotional triggers Introduction
- How to identify emotional triggers
- Stress Management Techniques
Lesson 3. Apply EI skills
- Self-awareness
- Empathy
- Self- regulation