(Online Delivery) Exploring Crucial Conversations
This 7-hour instructor-led course is a deep dive into cultivating teams that can navigate conflict through direct and tactful communication. Doing this work boosts employee morale, improves retention, and surfaces issues before they become conflicts. The course includes group discussions, breakout problem solving, role-playing, and the creation of a personal plan for ongoing improvement. Participants receive several job aides and a copy of a prominent book on the topic.
Description
Overview
In this course, attendees will learn to develop strategies to proactively engage and navigate uncomfortable situations that are frequently avoided or dismissed, often hindering productivity and causing a hostile work environment. Participants with gain a deeper understanding of the risks associated with unresolved conflict, the generational differences in conflict management, one’s personal responsibility for participation, the fight or flight reaction, cultivating commitment to problem solving and open dialogue, root cause analysis in communication, and how to continue to improve your personal conflict resolution skills.
Course Objectives
- Recognizing issues, problems and conflicts
- Strategies to address conflict successfully
- Understanding the Risks of leaving conflict unresolved
- Generational differences in conflict management
- Personal responsibility for participation
- The fight or flight reaction
- Cultivating commitment to problem solving and open dialogue
- Root Cause Analysis in Communication
- How to continue to improve your personal conflict resolution skills
About the Instructor
Our instructor has 30+ years as a corporate trainer, business process consultant and data architect for Fortune 500 companies. She is the recipient of the 2006 National Leadership Award from the National Business Advisory Council, as well as the 2006 U.S. Congressional Medal of Distinction for Leadership. Marie has served as a primary consultant on projects for American General Life and Accident, Cargill, Inc., DuPont, General Electric, Procter & Gamble, GTE Sylvania, IBM, Rand McNally, Kennametal, Trane, ADP, TVA, Rubbermaid, Newell, E.W. Scripps, Volvo, Department of Defense, Oak Ridge National Laboratory and Maximus. In this role she provides consultation to client companies to achieve their human performance and technology goals.