(Online Delivery) Email Etiquette

Description

Overview

In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.

Class Outline

Lesson 1: E-mail basics

E-mail characteristics
Writing online versus on paper
Understanding the advantages and disadvantages of e-mail
Understanding the cultural significance of e-mail
E-mail programs
Using an e-mail program to send e-mail
When to use e-mail
Communicating by e-mail
Understanding when to avoid using e-mail
Writing an e-mail message
Using the MAIL acronym

Lesson 2: E-mail policies

Company policies
Avoiding improper e-mail messages
Ensuring employee compliance to e-mail policies
Copyright laws, viruses, and liability
Avoiding copyright infringement
Avoiding viruses
Identifying e-mail liability

Lesson 3: E-mail features and security

Features of an e-mail program
Using attachments
Using priority labels and signature files
Features of an e-mail program
Using attachments
Using priority labels and signature files
Discussing e-mail program options
Securing e-mail
Using encryption and digital signatures
Using passwords

Lesson 4: E-mail messages

Message headers
Using headers
E-mail message body
Including proper greeting
Structuring an e-mail message
Closing an e-mail message

Lesson 5: E-mail effectiveness

E-mail recipients
Considering the factors that determine e-mail writing
Anticipating recipient reaction
Message management
Managing your e-mail effectively

Lesson 6: Netiquette guidelines

Netiquette style
Using proper tone
Following formatting guidelines
Emoticons and abbreviations
Using emoticons and electronic abbreviations

Lesson 7: Composing online correspondence

Online communication
Achieving the objective of the message
Language and punctuation
Improving online writing style
Using punctuation correctly
Efficient writing habits
Constructing sentences
Constructing paragraphs
Editing e-mail messages

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