Effective Management
Description
In this course, you will explore the fundamental concepts of effective management.
You will:
- Determine the roles that a manager must fill on a team, and explore the key areas of personal development.
- Discover how to detect silent messages through body language and other means of nonverbal communication. You will also boost your listening skills through active listening.
- Discover the stages of team development and how to motivate your team. Also, you'll examine the need for regular team meetings and how to resolve conflict.
- Empower your workgroup through delegation and coaching, and optimize staff performance.
- Discover ways of identifying problems and determining their root cause. You'll also explore techniques to identify and implement solutions effectively.
Lesson 1: Developing as a Manager
Topic A: Identify Effective Manager Roles
Topic B: Develop Personal Skills
Lesson 2: Communicating Successfully
Topic A: Communicate Without Talking
Topic B: Manage Better by Listening
Topic C: Assert to Achieve
Lesson 3: Cultivating Great Teams
Topic A: Create an Invincible Team
Topic B: Inspire Team Success
Topic C: Run Team Meetings
Topic D: Resolve Conflicts Positively
Lesson 4: Empowering Your Workgroup
Topic A: Delegate for Results
Topic B: Coach for Achievement
Topic C: Optimize Staff Performance
Lesson 5: Creating Successful Solutions to Problems
Topic A: Identify and Define the Problem
Topic B: Determine the Root Cause
Topic C: Identify a Solution
Topic D: Implement Solutions Decisively